Business Operation Specialist - Chinese

Job Description Client Communication: - Act as the primary contact point for customers, understanding their needs and ensuring their requirements are clearly documented and communicated. - Maintain proactive communication with clients, addressing inquiries, concerns, and updates in a timely and professional manner.
Requirement Analysis: - Collaborate with clients to gather and analyze their demands and translate them into actionable requirements for the product team. - Ensure that customer needs align with the company’s business objectives and technical capabilities.
Coordination with Product Teams: - Work closely with the product team to discuss, refine, and prioritize customer demands. - Facilitate the development of solutions that meet customer expectations while adhering to project constraints and timelines.
Problem Resolution: - Identify and resolve customer issues, including system problems, setup challenges, or operational concerns. - Collaborate with internal teams to troubleshoot and implement effective solutions, minimizing disruption to customer operations.
Process Optimization: - Suggest improvements in operational workflows to enhance customer satisfaction and internal efficiency. - Assist in standardizing communication and requirement documentation processes.
Reporting: - Document and report customer interactions, requirements, and resolutions to ensure transparency and facilitate continuous improvement. - Provide regular updates to management on customer needs and operational challenges.
Stakeholder Collaboration: - Engage with cross-functional teams, including IT, sales, and support, to ensure seamless coordination and delivery of services. - Participate in meetings and discussions to align customer goals with organizational priorities.
Stay Updated: - Keep abreast of industry trends, customer needs, and company’s evolving products and services. - Enhance knowledge of business operations tools and methodologies to improve performance.
Job Requirements * Bachelor's degree in Business Administration, Management, Information Technology, or a related field. * Strong analytical and problem-solving skills. * Proficiency in understanding technical systems and their applications. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). * Familiarity with customer relationship management (CRM) tools. * Basic knowledge of Agile/Scrum processes is a plus. * Excellent communication and interpersonal skills. * Strong organizational and time-management skills. * Ability to build and maintain strong client relationships. * Conflict resolution and negotiation skills. * Teamwork and collaboration.
Job Benefits * Cambodian Public Holiday, Annual Leave(subject to company policy). * Flexible, professional, and international working style and environment at international standard * and technology for international business and market. * Performance-based bonus twice a year.

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