Description

Job Purpose: A Customer Relations Officer (CRO) is the primary contact between a company and its customers, ensuring high satisfaction, loyalty, and business growth by building strong relationships, addressing complaints, and enhancing customer experience. Responsibilities: − Respond to customer inquiries via phone, email, chat, or in-person. − Provide accurate information about products, services, and policies. − Handle and resolve customer complaints in a timely and professional manner. − Build and maintain positive relationships with customers to encourage repeat business. − Follow up with customers to ensure satisfaction and encourage feedback. − Investigate and solve customer issues by coordinating with Technician, Building officer and other relevant departments. − Record complaints and actions taken for tracking and quality improvement. − Gather customer feedback and analyze trends to suggest improvements to products or services. − Report common issues to management for potential product or service enhancements. − Maintain accurate and up-to-date records of customers interactions, complaints, resolutions, and feedback. − Document interactions, feedback, and issue resolutions for future reference. − Collaborate with other department and technical support teams to enhance the customer experience. − Act as a liaison between customers and internal departments to ensure smooth operations. − Ensure customer service activities comply with company policies and legal requirements. − Stay updated on company policies, procedures, and product knowledge. − Perform other tasks as assigned by the Supervisor. Requirements: - A minimum of 1 year of relevant work experience in property management. - Ability to adapt to a flexible working environment. - Knowledge of building maintenance practices. - Proficiency with internet and Microsoft Office applications. - Strong communication and multitasking skills. - Ability to resolve problems and queries efficiently and promptly. - Good written and verbal communication skills in English and Khmer.

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Company Name

HP Towers, Knight Franks Company

Contact Phones

0977028XXX

Show Phone Number

Sangkat Bei, Krong Preah Sihanouk, Preah Sihanouk

Preah Sihanouk, Krong Preah Sihanouk, Sangkat Bei