Description

Job Description - Department: Guest Service - Reports to: Guest Service Assistant Manager/Manager - Salary can be negotiated Job Summary: • Welcoming guests and tenants to the building, monitor and manage the flow of visitors. • Maintains security by following the procedure, monitoring logbooks, issuing visitor passes and sign-ins. • Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors. • Understand the building’s operations, can help to pass marketing materials, and Contact people for leasing and sales purposes. • Assist in rent roll service, collection of cash, issuance of invoices and receipts. • Controls cash transactions at the front desk. • Enter and retrieve information contained in computer databases to update reports, files, and answer inquiries from Residents, Guests, and Management. • Deals with the general public, owner/ residents, and employees with tact and courtesy. • Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. • Supervise daily shift process ensuring all team members adhere to standard operating procedures. • Contact appropriate individual or department (e.g., Engineer, housekeeping) as necessary to resolve call, request, or challenge. • Reports to Department Head on all operation matters concerning the Guest Service department. • Assist in interviewing, scheduling, training, development, empowerment, coaching, and counseling the staff. • Maintains continuous work team relationships by documenting a communicating action, irregularities, and continuing needs to managing responsible staff. • Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction and quality service. • Performs other duties as assigned, requested, or deemed necessary by management. Job Requirements • Guest Service experience is a must. • Good verbal and written communication skills with both Khmer and English, other languages are a plus. • Good listening and collaboration skills with other staff and management team. • Able to work in different building properties assigned by Management (Sometimes need to manage in other projects. So, required self-driving vehicle). • Ability to work calmly in stressful situations and under pressure. • Good telephone skills. • Good computer skills – Microsoft Office Suite (Word, Excel, PowerPoint). • Leadership skills and good time management skills. • High School diploma; additional qualifications are a plus 023 901 xxx Click To Call / Telegram: https://t.me/Rittheya8899 [email protected] TK Royal One, No 155, Confederation De La Russie Blvd( St 110), Toul Kork, Phnom Penh, Cambodia https://t.me/Rittheya8899

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Company Name

023 901 627

Contact Phones

010551XXX

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泰克·拉尔·阿克1, 堆谷区, 金边

Toul Krok, Tuek'lak Muoy, , Phnom Penh

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