Description

📢 WE ARE HIRING Position: Head of Customer Service Department Company: AKASA MEDIA SOLUTIONS CO., LDT We are looking for a dynamic and experienced professional to lead our Customer Service Department and drive excellent customer experience across the organization. 🔹 Key Responsibilities: • Lead and manage the overall customer service operations • Develop and implement customer service strategies and standards • Build strong customer relationships and handle key client issues • Monitor service performance and improve customer satisfaction • Coach and develop customer service teams 🔹 Requirements: • Bachelor’s degree in Business Administration, Marketing, Communication, or related fields • 5–8 years of experience in Customer Service or Customer Relationship Management • At least 5 years in a senior management role • Strong leadership, communication, and problem-solving skills • Good knowledge of CRM systems and Microsoft Office/Google Workspace • Good command of Khmer and English communication skills 📍 Location: Phnom Penh (Sangkat Toul Sangkea, Khan Russey Keo) 🕒 Employment Type: Full-Time 🕒 8:00 AM to 5:00 PM (1 hour Lunch) 🕒 Monday to Friday 🕒 Holiday: Sat - Sun (Publice holiday follow Cambodia Law) If you are passionate about customer excellence and team leadership, we encourage you to apply and join our growing organization. 📩 Interested candidates may submit their CV and Cover Letter. 📞 Contact: 0962900xxx Click To Call/093678567 (Telegram) Only shortlisted candidates will be contacted.

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093678XXX

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Tuol Sangkae 2, Ruessei Kaev, Phnom Penh

Phnome Penh