Branch Manager

Description

• Job TypeFull-Time
• Experience4 Year+
• Min Salary$1,500+

Position Objective

The Branch Manager is tasked with planning the people, Service/Performance, and Marketing Strategy of the company.

Roles & Responsibility

Planning
Prepare an Action plan for Management.
Prepare a Budget plan for Management.
Ensure that training standards are fully maintained so that future manpower requirements are covered.
Operate staff performance appraisal systems and ensure action is taken on results.
To establish the levels of staff required to achieve the established budgets.
In consultation with training personnel establish training needs, plan programs and maintain records of training. Ensure up-to-date and accurate documentation to allow grant redemption.
Review staff’s attendance and request incentives of achievement for service and workshop staff.

Service & Performance

Propose appropriate to purchase stock, consumables, short-life tools, and other service-related products.
Daily Control and Prepare Processes of Operation (SOP)
Tracking the Quality of service provided to customers.
Review with the Head of Operation all sectional activities and reporting systems.
Check the activities in the service and workshop and inspect completed work for compliance with safety and other statutory regulations.
Monitor workshop productive performance daily, by total and individual technician/mechanic.
Monitor Service performance revenue daily.
Establish adequate safety and security procedures to protect property and company personnel.
Check all workshop equipment for condition and accuracy of diagnosis.
Ensure adequate maintenance of tools, equipment, and other materials in the Branch.
Marketing
Draw up and initiate service marketing plans.
Instigate and operate advertising and promotional activities.
In collaboration with the Sales Department, establish a system and method of ensuring all vehicle owners are introduced to the Service Department and key personnel.
Maintain a record of customer complaints and/or congratulations for use and action as required.

Job Requirements

Knowledge and experience with the automotive industry
Ability to control clerical work, administration, organization, systems, and financial matters, leadership ability.
Up-to-date knowledge of vehicle legislation, consumer legislation, and trade practices
Skills, experience, and knowledge of modern business methods and financial control
Good with English languages
Have the ability to work under pressure and a deadline.