Customer Experience Officer

Description

• Job TypeFull-Time
• Experience2 Year+
• Min Salary$400+

JOB DESCRIPTION
To take the jobs in this position and take lead responsibility in customer experience surveys also collect the voice of customers through offline and online channels.
 Collect the data of the customer’s QVOC and make the daily report.
 Escalate the case of low-score NPS customers to the related department to take timely action.
 F1 (Fix it right the first time) survey and make the monthly F1 report to submit to management and MMC.
 Customer satisfaction survey and report.
 Collect VOC from MCC’s official, unofficial online channels and communities then escalate the case to the related department within 1 day to reply correctly to the customer promptly.
 Receive customer calls for complaints through hotline channels, record the complaints’ information, and escalate to related departments to take corrective action.
 Follow the case from the related department to make the pending case close in the promised timeline.
 Making the report to the management team for the customer’s experience matters and reporting in the management meeting.

Requirement
 New graduate or 1-2 years in customer services.
 Bachelor’s degree in any field.
 Good command of English, able to communicate effectively.
 Computer literacy especially in MS Office, PowerPoint, and Outlook.
 Good attitude, communication, teamwork, and collaboration.
 Able to work under pressure, good team player, and good coordination skills.
 Experience in the automotive industry will be an advantage.

Prefer Skilled
• Times Management
• Strategic Planning
• Problem Solving & Decision Making
• Data Analysis

Applications Accepted By:
 Mail: inf*********@mitsucambodia.com ចុចដើម្បីផ្ញើអ៊ីម៉ែល/Click To Send Email
 Facebook Page: https://www.facebook.com/mitsucareer?mibextid=LQQJ4d
 Telegram: https://t.me/hradminmitsucambodia
 Contract Number: (+885) 10 999 586, 96 508 4756.