FRONT OFFICE MANAGER

Description

• Job TypeFull-Time
• Experience3 Year+
• Min Salary$700+

Crown Resorts is a licensed Company operating in Poipet City, Banteay Meanchey Province, Cambodia.

Crown Resorts is looking for dynamic professionals to fill the following positions:


Font office Manager based in Poipet City

General Position Summery

Our company is seeking a highly organized and customer-oriented Front Office Manager to oversee the daily operations of our front desk. The preferred applicant must possess exceptional communication skills with strong leadership and problem-solving skills. The focus of the role is to ensure that our guests have a positive and memorable experience from check-in to check-out.

Essential Duties and Responsibilities

• Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.
• Create and implement front office policies and procedures to ensure efficient and effective operations.
• Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
• Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.
• Maintain accurate and up-to-date records, including guest information and financial transactions.
• Prepare daily reports and analyze data to identify trends and areas for improvement.
• Maintain inventory of office and guest supplies and equipment and order supplies as needed.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Train, coach, and motivate front desk staff to provide excellent customer service.
Criteria of Requirements
• Bachelor's degree in business administration, hospitality management, or a related field
• Minimum of three years of previous experience in a similar role
• Excellent communication and interpersonal skills, both written and verbal
• Strong leadership and problem-solving skills
• Capability to manage multiple assignments and deadlines with effective prioritization
• Strong working knowledge of computer systems, including Microsoft Office and hotel management software
• Positive attitude, excellent work ethic, and ability to adapt to change
• Strong attention to detail and ability to maintain confidentiality
• Capacity to work non-traditional schedules, such as weekends and holidays
• Can use English or Thai
• Can work under pressure

Interested candidates, please send a full resume via Email: inf*@crownresort.com ចុចដើម្បីផ្ញើអ៊ីម៉ែល/Click To Send Email, Tel: 070677xxx ចុចដើម្បីតេ/Click To Call
Remarks: Shortlist applicants will be contacted for an interview, Submitted Resumes will not be returned.