General manager

Then Sophen
  • Ad ID : 4458032
  • Locations :
  • Posted :
  • View : 954

Description

  • Job TypeFull-time
  • Experience4 Year Up
  • Salary Start From$1,000 Up

The Operation Manager will be expected to work closely with multiple stakeholders across departments and the region to lead a team that ensures new vendors are being onboarded on time and cost-efficiently. These tasks include, but are not limited to:
Manage a Team: train new joiners to the team on the processes and tools used to onboard vendors, and continuously look for ways to improve onboarding executives’ productivity.
Performance Tracking: own reports/dashboards on Salesforce, measuring different onboarding KPIs. Ability to spot blockers in the process through reports, investigate on the root cause, and deploy members of the team to resolve them, escalating to the Country Manager where necessary.
Own Onboarding Processes: keep a document repository for best onboarding practices, training decks and materials, constantly updating them when there are UX or system updates.
PIC for Onboarding Systems and Tools: become the point of contact for onboarding systems/tools used by foodpanda, working with regional and global teams to improve them for the local market.
Innovation and Automation: develop new ways of training vendors to promote vendor operational excellence.
Adoption: adopt the regional content SOP and localize to align with country content requirements and maintain the content consistency.
Content performance: Manage and improve performance and KPIs for Content Production across cities
Increasing traffic: Design and execute content quality improvement projects to maximize conversion rate and traffic
Requirements

Prior experience in using Salesforce for a similar application ideal
Previous experience in a startup environment or in a technology company ideal but not necessary
Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments
Experience with Microsoft Office
Proactive and independent, comfortable with project management
Moderate level of English (written and spoken) required
Confident with data analysis
Thinking outside of the box to predict and prevent the upcoming content issue.
Strong content creation/content writing – social media/ digital
Excellent interpersonal skills with the ability to work across .


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