Merchant Support Officer (សាខាខេត្ត)

Description

• Job TypeFull-Time
• Min Salary$250+

• Resolve merchant and e-merchant issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner to satisfy and retain them;
• Install and set up POS, printing and delivery static QR at merchant’s premise;
• Provide merchant training of QR, POS usage and card acceptance guideline;
• Conduct regular onsite and offsite visit and check on merchant’s activities to ensure smooth operations;
• Troubleshoot issues related to POS and card acceptance promptly via onsite visit or offsite instructions to maintain smooth operations of the POS machine;
• Collect QR, POS transaction supporting documents from merchants or e-merchants to keep as a reference for any future usage/disputes;
• Maintain and deepen merchant relationships through various engagement activities as a tactic to retain and cross-sell them;
• Provide guideline to merchant about card acceptance procedures and dispute fundamentals to minimize incoming disputes or any financial losses;
• Prepare and submit daily activity report including issue resolved feedback and performance report;
• Escalate the issues/complaints to higher authority for solution if needed.

Customer Service
• Provide superior customer service that will satisfy and make our customers loyal by complying with ABA’s 5-star service standard at all times;
• Act as ABA’s key advocate to influence customer buying behavior;
• Take time getting to know customers’ financial circumstances through understanding the rationality of their transactions;
• Consistently identify and bridge the excellent customer experience gaps to meet and exceed the customers’ expectation;
• Build a strong collaborative relationship with all ABA Bank’s specialists and other stakeholders who support your duties.

Location:
- Stung Treng Provincial Branch
- Preah Vihear Provincial Branch
- Mondul Kiri Provincial Branch
- Prey Nob District Branch
- Kadal Stueng District Branch
- Oudongk District Branch
- Kampong Chhnang Provincial Branch
- Kampong Tralach District Branch
- Prey Chor District Branch
- Stoung District Branch
- Chamkar Leu District Branch
- Pailin Provincial Branch
- Oddar Meanchey Provincial
- Bakan District Branch
- Moung Russie District Branch