Spa Supervisor (ប្រាក់ខែចរចារ)

Description

• Job TypeFull-Time
• Experience1 Year+
• Min Salary$500+

• Conducting general receptionist duties, create receptionist daily and monthly schedule
• Contributing to the high level of services in accordance with the company’s standard as prescribed in Standard Operation Manual.
• Assist Spa Receptionist in responding to the phone call and enquiries in professional manner.
• Identify, evaluate and solve guests’ complaints in timely manner.
• Coordinating spa media events and provide necessary information about facilities, special package & service as requested.
• Provide on job training to new staff member.
• Overseeing spa booking and coordinating with Casino or Hotel.
• Ensure the receptionist and therapist, associated equipment and all work areas are clean and well maintained at all time.
• Handling the incentives/tips recording system and ensure that it is carried out accurately in accordance with accounting policies & procedures. (if any)
• Control the cash flow system and transactions process at the reception area.
• Update operation logbook regularly in work shift, handover to the other shift for follow up.
• To check the daily reports and update the monthly reports accurately and efficiently.
• To complete all assignments stated by deadlines with the spa manger’s guidelines.
• To respond to the change as indicated by the company.
• To be well knowledge in all aspects of Spa facilities, policies and procedures.
• To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
• To ensure complete preparation of weekly requests of par stocks and supplies.
• To assist in the preparation of reports, including: sick leave holidays, unpaid time off, ceremonies, etc.
• Monthly summary of treatments and guest information.
• Complete understanding of and adhere to the company’s policy and procedures.
• Know all available spa services.
• Double-checking all spa bookings.
• Refresh and develop treatments when guest comments are suitable. Communicate this with Spa Manager & Spa Trainer.
• Be proactive in self-setting specific goals to develop in professional career.

Requirement:
• Bachelor degree
• Fluent in spoken and written English
• Strong Communication skill and self-confident, well groomed.
• Understanding of spa software, MS Office
• Upselling, guest relation skills and training skills
• At least 2-year experience in Hospitality Industry
• Well-organized and calming demeanor
• Ability to work in flexible hours including weekends and public holiday