Reservation Officer
AD ID: 12211568 • Phnom Penh • 9h
$250+
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 1 Year+
Job Purpose
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Primary Responsibilities
Reservation Responsibilities
• Respond to enquiries about hotel products and services by telephone, email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation
Administration & Coordination
• File and organize departmental documents, maintain stationery and office supplies
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair to Maintenance/IT Department
Other Responsibilities
• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
Maintain a complete knowledge of all Hotel’s latest features, services & promotions so as to provide prompt and accurate responses to all enquiries on Hotel reservations.
Profile
Knowledge and Experience
• Diploma education
• Minimum 1 year of experience in similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel Word and good in grammar
Competencies
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times
Location: #100, Street 51, Phum 6, Sangkat Boeng Keng Kang Muoy, Khan Beong Keng Kang, Phnom Penh, Cambodia Boeng Keng Kang Muoy, Boeng Keng Kang, Phnom Penh
Show on Google Map
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
078610xxx Click To Call
Save
Report
Share
ការមិនទទួលខុសត្រូវ / Disclaimer
យើងខ្ញុំមិនគ្រប់គ្រងមាតិកា ដែលបានបង្ហោះឡើងដោយសមាជិកឡើយ។ ដូច្នេះយើងមិនទទួលខុសត្រូវលើការផ្សាយផលិតផលនេះទេ ហើយក៏មិនធានាចំពោះបញ្ហាដែលទាក់ទងដោយផ្ទាល់ ឬ ប្រយោលទៅនឹងសកម្មភាព ឬ អសកម្មណាមួយឡើយ។
We does not control the content posted by members and therefore assumes no responsibility and disclaims any liability for any consequence relating directly or indirectly to any action or inaction.
Novotel Phnom Penh BKK 1
@atsophallinna
Members Since 2023-09-04 23:31:52
078610xxx Click To Call
Phnom Penh , #100, Street 51, Phum 6, Sangkat Boeng Keng Kang Muoy, Khan Beong Keng Kang, Phnom Penh, Cambodia
Show on Google Map
ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
1.
មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
2.
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
3.
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
4.
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
Related posts
Report has been success!
SMS
078610285
Cancel
ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
1.
មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
2.
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
3.
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
4.
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
Share
Facebook
Twitter
Copy Link