Description
- Job TypeFull-Time
- Experience1 Year+
- Min Salary$300+
* Job Description:
- Ensure stability and reliability on Network, Security, and System (e.g. service networks and System and application ).
- Day-to-day network, system, and security performance monitoring.
- First-level troubleshooting and fault analysis; hardware troubleshooting and repair.
- Trouble ticket generation and response; carrier interface and escalations.
- Took over responsibility for the Customer Follow-up ticket queue, insuring historical issues were resolved to a high standard of customer service
- Deployment and maintenance of network & security monitoring, analysis, and reporting tools.
- Obtains client information by answering telephone calls; identifies customer problems.
- Installation of network hardware and software.
- Participate in a 24x7 call-out rotate
* Job Requirements:
- Bachelor’s degree in computer science, computer engineering, or a similar field.
- Extensive experience working as a NOC
- Experience deploying, managing, and troubleshooting network infrastructures.
- Knowledge of server hardware systems including HPE systems.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Advanced project management skills.
- Ability to work well under pressure
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