Customer Service Officer

ការពិពណ៌នា

• ប្រភេទ​ការងារពេញម៉ោង
• បទពិសោធន៍3 ឆ្នាំ+
• ប្រាក់ខែអប្បបរមា$250+

Responsibilities
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials & product demonstrations to customers
Review customer complaints and concerns and seek to improve the customer experience
Develop and manage client portfolios
Sustain business growth and profitability by maximizing value
Analyze customer data to improve customer experience
Improve onboarding processes
Evaluate and improve tutorials and other communication infrastructure.

Requirements and skills
Proven work experience as a Customer Success/Service Supervisor or similar role
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
A communications or marketing degree is preferred
Efficiency in both English and Khmer

Interesting candidate, please send your CV to telegram 077358xxx ចុចដើម្បីតេ.