Receptionist

ការពិពណ៌នា

• ប្រភេទ​ការងារពេញម៉ោង
• បទពិសោធន៍1 ឆ្នាំ+
• ប្រាក់ខែអប្បបរមា$200+

• Be an ambassador of the Front Office and of the hotel in and outside the workplace.
• Greeting and farewelling guests all the time with a smile, warm attitude and guests’ names.
• Offering a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• Personally greet, offer welcome amenities, escort the guests and offer orientation.
• Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours
• Attending all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling, telephone and all related matters, respecting the hotel standards and procedures.
• Keeping the working area and lobby area clean and well maintained all the time.
• Respecting the privacy of the guests and the confidentiality of the information.
• Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• Calling the supervisor or manager for advice in serious cases or if an approval is required.
• Be aware of and to report all guest comments or complaints.
• Maintaining an accurate Guest History and registering all recurring guests.
• Checking the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
• Be aware of all VIPs visiting or staying in the hotel.
• Ensuring that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• Handling the guest files, folios, immigration, financial and audit procedures are respected and completed.
• Handling cashiers closer and to ensure a complete handover between the shifts.
• Checking the departure lists and to ensure check-out times are respected and reallocated in arrival in PMS.
• Strictly respect the room keys, outlet key and section keys handover procedures.
• Respecting schedules, terms and deadlines as agreed with the Management.

• High School GED or above or an associate degree in hospitality or Bachelor's degree in business administration or hospitality is advantageous or 0-2 years’ experience in a similar role.
• Excellent reading, writing and oral proficiency in English language.
• Good computer skills, with knowledge of booking systems, both in-house and online.
• Hands-on experience of taking credit/debit card payments over the phone and in-person.
• Ability to work effectively and contribute to a team.
• Self-motivated and energetic. Must be well-presented and professionally groomed.

• Basic Salary
• Service Charge
• Yearly Bonus
• Insurance
• Public Holiday
• Annual Leave
• Duty Meal
• Uniform and Laundry Service.