BYD Service Advisor
身份证号码13628990
波塞内·切伊, 金边
$300+
描述
- 主要类别
- 工作
- 类型
- 客户服务
- 工作类型
- 全职
- 经验
- 1年+
We are seeking friendly, professional, and customer-oriented Service Advisors to be the key point of contact between customers and our service workshop. You will manage service bookings, provide clear communication on vehicle repairs and maintenance, ensure high customer satisfaction, and contribute to after-sales revenue growth. This role is ideal for someone who enjoys working with people and wants to build a career in the fast-growing EV industry. Key Responsibilities • Greet customers and handle walk-in, phone, and online service inquiries professionally. • Schedule service appointments, maintenance, and repairs while managing workshop capacity efficiently. • Explain technical issues, repair recommendations, cost estimates, and timelines to customers in a clear and understandable manner. • Prepare job cards, quotations, and service orders for technicians. • Follow up with customers on service status, completed work, and vehicle collection. • Promote additional services, genuine spare parts, accessories, and extended warranty packages. • Handle customer complaints and resolve issues promptly to achieve high customer satisfaction scores (CSI). • Coordinate with technicians, parts department, and other teams for smooth operations. • Accurately update records in the service management system and generate reports. • Support vehicle delivery handovers and pre-delivery inspection (PDI) processes. • Stay updated on BYD EV models, service procedures, and common technical topics. Requirements & Qualifications • Cambodian nationality preferred. • Minimum 1–2 years of experience in customer service, preferably in automotive service, workshop, or dealership environment. • Experience with electric vehicles or technical products is an advantage. • Excellent communication and interpersonal skills in Khmer (native) and English (good working proficiency). Chinese language is a plus. • Valid driving license with a clean record. • Proficiency in Microsoft Office and service management/CRM software. • Ability to work flexible hours, including weekends and public holidays.
ការមិនទទួលខុសត្រូវ / 免责声明
យើងខ្ញុំមិនគ្រប់គ្រងមាតិកា ដែលបានបង្ហោះឡើងដោយសមាជិកឡើយ។ ដូច្នេះយើងមិនទទួលខុសត្រូវលើការផ្សាយផលិតផលនេះទេ ហើយក៏មិនធានាចំពោះបញ្ហាដែលទាក់ទងដោយផ្ទាល់ ឬ ប្រយោលទៅនឹងសកម្មភាព ឬ អសកម្មណាមួយឡើយ។
我们不控制会员发布的内容，因此不对任何直接或间接因任何行为或不作为所引起的后果承担任何责任。