描述

The Reception Supervisor is responsible for ensuring that all reports required from the Front Office are accurate and up-to-date. Monitor and manage the front desk to ensure that the best customer service is provided to our guests. Should there be complaints or concerns, these should be handled efficiently. Reconcile daily point of sales accounts, mindful of any inconsistencies that may appear. Ensure smooth operations of the rooms and coordinate with housekeeping, as well as manage bookings to ensure that occupancy is maximized. Coordinate as well with management for any maintenance and malfunction issues. Main duties and responsibilities: - Receive Mad Monkey guests at the hotel by greeting them warmly, attending to their inquiries, and answering inquiries over the phone. - Inform Mad Monkey guests of the services, tours, and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion. - Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. - Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. - Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running - Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair to ensure guests' comfort and satisfaction - Train the receptionist team in front office tasks - Oversee team members daily - Schedule shifts and arrange for replacements in cases of absence - Establish and educate team members on front office standards.

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公司名称

Mad Monkey Cambodia Co., Ltd

联系电话

069655XXX

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Meakprang, Tuek Chhou, Kampot

Kampot, Tuek Chhou, Meakprang