Spa Receptionist (ប្រាក់ខែចរចារ)

ការពិពណ៌នា

• ប្រភេទ​ការងារពេញម៉ោង
• បទពិសោធន៍1 ឆ្នាំ+
• ប្រាក់ខែអប្បបរមា$250+

The person will create good relationship with guests in order to provide accurate treatment with time schedule according to guest’s enquiries and ensure for guests’ satisfactions.
•​​ Enhance guest recognition at all times by addressing guest by name and interacting with them on a professional level
• Always offer alternatives if a requested service is unavailable
• Always visible to guests by being present at the reception desk and in other spa area if needed.
• Accurately update and record all guest reservations and requirement of spa services in accordance with departmental procedures.
• Receive and follow up with guest’s requests of using spa services under the department’s standard.
• Refers major guest objections to immediate superior to prevent further guest dissatisfaction
• Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations and to be able to up-sell spa service and spa retails product.
• Take responsibility for, and to show initiative in decision-making when handling minor guest objections, in order to enhance guest satisfaction and report it to the spa manager, MOD and HOD if required. Attending and participating training meetings and seminars as require.
• Take care of customer’s special needs
• Make sure the customers are served correctly and politely and politely ask for customer’s satisfaction after treatment.
• Balance treatment between stars make sure we follow up the standard about treatment, rest time, meal time
• Arrange properly the stars to make sure we cover overbooking.
• In charge of any properties related to Receptionist
• Work with other department for spa operation.
• Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments
• Check the reception area and all spa-booking sheets.
• Update operation logbook regularly in work shift, handover to the other shift for follow up.
• Assemble reports/records/checklist related to the department operation.
• Perform other administrative documentation as requested.
• Be proactive in self-setting specific goals to develop in professional career.

Requirement:
• At least High school graduation, major technique certificate is preferred.
• Fluent communicate in native, English skill is preferred
• Understanding of spa or hotel or POS software, MS Office
• Communication, upselling, guest relation skills